Rich Nature’s Internet Site Terms and Conditions
By using the pages in this site (www.richnature.com), you agree to these terms and conditions. If you do not agree, you should not use this site. It is an agreement between you and Rich Nature Nutraceutical Labs (or simply “Rich Nature”). Please read these terms and conditions carefully. If you do not understand the terms and conditions, please call us to address any questions you may have about them. If you do not agree to these terms and conditions, please do not use this website.
Throughout this site, the terms “we”, “us”, “our”, “Rich Nature”, “Rich Nature Labs” refers to the Rich Nature Nutraceutical Labs and any of its affiliated companies as appropriate to the context. “You” refers to any person accessing and/or using this website.
Restrictions on Use
Material from www.richnature.com and any other Internet site owned, operated, licensed, or controlled by Rich Nature or any of its related, affiliated, or subsidiary companies may not be copied or distributed, or republished, uploaded, posted, or transmitted in any way, without the prior written consent of Rich Nature. Modification or use of the materials for any other purpose violates Rich Nature’s intellectual property rights.
Items are priced in United States Dollars (USD). We accept company Purchase Orders, Visa, MasterCard, Discover and American Express. We also accept pre-payment with personal and corporate checks. For overseas transactions we accept a bankers or tellers check payable in United States Dollars and T/T wire transferring. Rich Nature reserves the right to refuse and cancel any order.
Shipping & Shipping Fees
Please check the Shipping Rate when you are placing your order. All shipments in USA will be set for Ground or USPS Priority delivery unless customer requests otherwise. International shipping will be quoted according to the actual cost of shipping. Rich Nature cannot guarantee any delivery time. In the case of multiple item orders, the entire order will be held until all items can be shipped together unless otherwise requested by the customer. In the event that the customer requests that an order be split, shipping charges will apply to each resulting shipment. Billing will be on a per-shipment basis.
Sales Tax is collected on all billing addresses in Washington State. Washington Sales Tax is assessed at a minimum of 6.5% for all cities, and for cities with a higher sales tax, any additional amounts up to a maximum of 9.5% total. Billing addresses outside of Washington will not incur sales tax assessment. Your order may be subject to Use Tax if applicable by law. Taxes and duties for shipments outside the US are the responsibility of the recipient.
All orders are subject to availability. Prices of products do not include freight and all products leave from Mukilteo, WA, USA.
Price and other information provided are subject to change without notice, and prices may be changed up to the time of checkout. While every effort is made to keep information provided by Rich Nature up-to-date, Rich Nature will not be liable to you or anyone else if errors should occur in information provided on this website.
You are required to fill in all fields in the Checkout. Email addresses are used to confirm orders and as a way of correspondence between us and you.
You will receive an order ID with every order. If you do not receive one, please check to make sure your order was processed and accepted. Rich Nature is not responsible for technical difficulties and any orders lost due to technical difficulties. If you have experienced a technical difficulty, please contact us as soon as possible so we can resolve the issue together.
Receipt of products
Packaging and products should be inspected immediately upon receipt. Notification of damage, shortages or defects should be given immediately by e-mail or fax within 72 hours (including weekends).
Return & Replacement Policy
Quality of product and service is important to Rich Nature. If a product does not arrive as described on the website please notify us within 5 business days of delivery and our dedicated team of customer service experts will investigate the problem and propose a solution.
If items are ordered incorrectly by the customer Rich Nature will consider taking them back. This will normally be subject to a 20% restocking charge on the items plus any shipping, handling & packaging costs. Requests for returns must have prior authorization and must be shipped back to Rich Nature within 14 business days of receipt of the items. Items must be returned in the same or equivalent packaging as originally dispatched by Rich Nature. If you received items sent with an ice pack, please send everything (including the ice pack) back to Rich Nature (does not need to be frozen).
You may cancel any order within 24 hours after you place an order unless the product has already shipped. We cannot guarantee any order will be cancelled if it has already been submitted for processing. If your order is placed during a business day before 2pm PST it is subject to same day processing. To ensure that an order is cancelled promptly, please call 888.708.8127 as soon as possible.
Typographical Errors: In the event that Rich Nature makes a typographical mistake on our website, such as a wrong price, we reserve the right to cancel the order. If your credit card has been charged but your order has been cancelled, Rich Nature will issue you a refund for the exact amount you paid in the exact form of payment you used to make the purchase.
Discounts and Coupon Abuse: If Rich Nature finds abuse of discounts and coupons, we reserve the right to cancel your order.
Links and Third Party Sites
The Rich Nature website may contain links to other Web Sites (“Linked Sites”). These Linked Sites may take you outside the Rich Nature network and systems and Rich Nature does not accept responsibility for the content, accuracy or function of these Linked Sites. The links are provided in good faith and Rich Nature cannot be held responsible for any subsequent change in other third party websites to which we provide a link. The inclusion of any link to other websites does not imply endorsement by Rich Nature. We highly recommend that you make yourself aware of and carefully read the legal and privacy notices of all other websites that you visit.
No unlawful or Prohibited Used
You are prohibited from doing any act that Rich Nature may deem to be inappropriate and/or would be deemed to be an unlawful act or is prohibited by any laws applicable to this website including but not limited to:
- Any breach of either the privacy (including uploading private information without the concerned individual’s consent) or any other of the legal rights of individuals;
- Using this website to defame or libel Rich Nature, its employees or other individuals or acting in such a way that brings into disrepute the good name of Rich Nature;
- Uploading files that contain viruses that may cause damage to the property of Rich Nature or the property of other individuals; and
- Posting or transmitting to this website any non-authorized material including but not limited to material that is in our opinion likely to cause annoyance, detrimental to or in violation of Rich Nature or third party´s systems or network security, defamatory, racist, obscene, threatening, pornographic or otherwise unlawful.